FAQ

ORDER INFORMATION

Want to cancel, Edit or have a question about your order?

Yes, please contact us as soon as possible if you would like to change or add an item. 


If you would like to add an item, we will send you a following email with a payment request. 

Jackssurfboards.com accepts the following forms of payment: Visa, Mastercard, American Express, Discover, Paypal, Shop Pay, Amazon Pay, Affirm & Jacks online gift card codes. 

Follow the link provided via email to track your order. 

SHIPPING

Most asked questions about shipping.

We offer free shipping on orders over $75 within the contiguous United States.

Some Exclusions May apply.

For the full list of Exclusions Follow the link below.

Free Shipping

Yes we do! Select Pick up at checkout. 

If your local store does not show up, Please Enter it in the Customer Notes and we can adjust it for you later.


We Usually have a 48 hours processing time during business hours. 


We will notify you when your order is ready to pickup. 

Returns & Exchanges

If Purchased through our website, Start a return through our Returns portal. Start Return

We accept returns of unworn, unwashed and undamaged items within 30 days of purchase according to our return policy. 


Original shipping and handling fees are non-refundable. 


START YOUR RETURN

Visit our Returns Center 





START YOUR RETURN

Yes, but first you must submit a return request in our Returns Center portal

Visit our Returns Center 

If you receive incorrect or damaged merchandise, contact our Customer Service  within 7 days of the delivered date.


We will make every reasonable effort to replace the merchandise in a timely manner. 

We will cover the shipping charges if there was an error on our end.

We will process your refund within 3-5 Business Days after receiving your return in our warehouse. Refunds will be issued in the original form of payment. If the refund is applied to your credit card, your credit card company may take up to 7 additional business days to post the refund to your account. 

For instructions on how to ship the returned products, refer to the email received after placing the return request.

We allow the exchange of purchased items for selected variants. Once the exchange request is approved, the replaced item will be shipped to you.

Merchandise must be returned within 30 days of purchase date. Must have a copy of the receipt.

Ship to:
Jack's Surfboards
Attn: IN STORE/Returns
16350 Gothard St. Suite 101
Huntington Beach CA 92647


Please contact our Customer Service for further Information. (714)-698-5777

GIFT CARDS

We currently have 2 different types of gift cards, which might be the reason it is not working properly. Online Gift cards codes are emailed to the customer as an online code that can also only be redeemed Online. We also have a physical Gift Card which we sale in store and just recently online. However they cannot be used online (at the moment).

If you would like to know the balance of your physical in store gift card, Click Here

International

Have a question not seen below?

Contact US.

Jackssurfboards.com accepts the following forms of payment for International orders: Paypal, Amazon Pay & Shop Pay.

Yes! We ship internationally. However there are some Exclusions Such as surfboards & oversized items.

All International Orders may and most likely will be subject to Customs Duties, Tariffs, VAT’s and any other fee your country charges.

Jack’s Surfboards does not incur any of these fees.

FedEx or USPS will charge you these Fees when the package is delivered or picked up.

International customers are responsible for all shipping charges, including exchanges. You will be held responsible for the return shipping costs if the package is sent back for any reason.

We are currently shipping with FedEx Only for international orders.  For more information about international orders, Click Here. 

Retail Stores

Common Questions from our Brick & Mortars.

Looking to join our team?

Please follow the link below to fill out an application.

Click Here. 

Please follow the following link for our Store locator & Store Hours. Click Here