Online gift cards not able to use in store?? Sales that don't extend to the online store?? This is a first for us. We Will rethink asking for a Jack's gift card next Xmas!
I was given a gift card that was bought online with the intention of using it at your store for a wesuit. I was then told I could only use it online?? Also your sale on wetsuits was only available in store. Another??? We've never heard of a gift card you can't use in the retailer's store. Or a sale on the same product that doesn't extend to online. I had to buy a suit online and return it for a store gift card. Then buy a suit from your store to get the sale price! Doesn't seem like a fair process to put good customers through.
"Everything you want from a business Shipping was fast and maintained the integrity of my purchase. Item was in excellent shape and delivered as advertised. Communication & followup is the best I have experienced with any business. Jack’s will be the first place I look when I buy my next board & accessories. Keep up the good work."
"My boys 17 and 14 love Jack’s Surfboards clothing! I recently was not able to find a size online and called customer service and they were able to find it for me at another store and shipped it to me! AMAZING!!!! Thank you!"
"First off, the service from Jack's is superb and personalized, not once did I feel worried about my order as they kept me up to date through ridiculous yet amazing texts. The swim trunks are great, comfy, not too crazy or asking the world to look at me, but comfy and fit nicely per my stature and waist size. I would recommend Jack's Surfboards any day."
"I bought two different sizes online and shipped them to the local store. The received them early and called me right away. I went in tried on both sizes and easily returned the extra."