I recently ordered a wet suit, there were two styles of this wet suit right next to each other on the website I was shopping on, one was a chest zip and the other was a back zip, I wanted to order the back zip but selected the chest zip by mistake. Nicole in customer service did everything she could to help me get the problem corrected and a new wet suit on the way, she also included a 20 percent coupon code which helped me with my final cost. I have shopped Jack's twice before and always had a good experience. Their customer service is great. Thank's Nicole!
Great website/technology Great customer service
"Everything you want from a business Shipping was fast and maintained the integrity of my purchase. Item was in excellent shape and delivered as advertised. Communication & followup is the best I have experienced with any business. Jack’s will be the first place I look when I buy my next board & accessories. Keep up the good work."
"My boys 17 and 14 love Jack’s Surfboards clothing! I recently was not able to find a size online and called customer service and they were able to find it for me at another store and shipped it to me! AMAZING!!!! Thank you!"
"First off, the service from Jack's is superb and personalized, not once did I feel worried about my order as they kept me up to date through ridiculous yet amazing texts. The swim trunks are great, comfy, not too crazy or asking the world to look at me, but comfy and fit nicely per my stature and waist size. I would recommend Jack's Surfboards any day."
"I bought two different sizes online and shipped them to the local store. The received them early and called me right away. I went in tried on both sizes and easily returned the extra."