You have up to 30 days from the shipment date to return merchandise. Holiday returns are 30 days from Christmas Day, starting with purchases after October 1. All items must be unused and in sellable condition. You may receive a refund, replacement or online store credit. Items purchased from our retail stores must be returned to a retail store location. If you have any questions or concerns please feel free to contact our Customer Service Department at (714) 698-5777, Mon-Fri 9am-5pm. You can also send us an email at CustomerService@jacksurf.com.
Clothing must be unused, unwashed, and in sellable condition with all tags attached. Shoes must not be worn and must include original undamaged packaging. We recommend that you walk around on carpet to see if shoes fit. If they don’t fit, the bottoms won’t be dirty and you can send them back. Sunglasses must have no scratches and be in sellable condition. Videos, DVD’s and CD’s must be unopened and in original packaging.
All products must be returned in sellable condition. Skateboards and Snowboards must be unused and in sellable condition. Once a deck and/or wheels have been used they are non-returnable. Same applies to complete skateboards that have been put together. Snowboard bindings must have all parts and must include original undamaged packaging. Surfboards are final sale. Any claim for defective Skateboards, Snowboards, and Surfboards will be handled on a case by case basis.
What happens if I received damaged or incorrect merchandise?
If we shipped you an item that was wrong or damaged, we will gladly issue a call tag or refund your prepaid return shipping charge. Otherwise, all returns must be returned pre-paid. We suggest you return your merchandise via UPS, Federal Express or USPS Priority Mail with Delivery Confirmation.