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FREE SHIPPING On Orders 75+ | Details
FREE SHIPPING On Orders 75+ | Details
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RETURNS & EXCHANGES

Our returns window is set to 30 days. To increase safety standards, received returns will be quarantined at our shipping facility for 3 days before they are processed. Please allow at least 6 business days for your return to be processed by our team. Refunds will appear back to the original payment within 7 business days depending on your bank's clearance times.

START YOUR FAST & EASY RETURN

Want an exchange, refund or store credit? We got you, just follow the prompts.

First, You’ll need your order number - This can be found on the top of your order confirmation email and will start with a # (#1xxxxxJ). Click the link below to access our super easy online return platform!
START A RETURN

RETURN INFORMATION

  • Return Policy: Items can be returned within 30 days of delivery for exchange, gift card or refund. Items marked as final sale are not eligible for return or exchange. For hygienic reasons, we do not accept returns for cosmetics, earrings, undergarments, and beauty tools (including hair tools). Items must be received in original condition - unworn, unwashed, with all tags still attached. All swimwear returns must have their hygiene seal intact.
  • Jack's Surfboards is not responsible for non-Jack's Surfboards and final sale items mistakenly returned. If you have paid original postage to receive your order and a return is made then this is non-refundable.
  • Return Options: Easy, sustainable returns available with printerless USPS QR codes or printable return labels. Printerless QR codes are also available for select orders through Happy Returns.
  • Return Processing Time: All refunds and store credits are processed within 6 business days of our team receiving your items. Exchanges will process once your items are in transit with the carrier.
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When you spend $75+

Returns

Start A Return

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+1 (714) 698-5777

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