If you wish to return your item(s) from your Website purchase,
please access our Returns Portal within 14 days of receiving your
item(s) at jackssurfboards.com/apps/redo/returns-portal.

Please do NOT return items before getting authorization from our Return Portal.

Please note that once your return is approved, you must send items back within 48 business hours of the return being approved.

The reason for this policy is that we sell out of inventory very quickly in
order to be able to launch so much new inventory. We need items back
in a timely manner so we can bring in new inventory once those items are
sold out.

Website orders are given the option of purchasing $3.97 Return Protection, or
Re:do. This protection offers a FREE return shipping label should a
customer need to return their item(s).

Customers who do not purchase the Return Protection are responsible for the Return Shipping Costs.

You can visit our Return Portal to get started with your order number!

Item(s) must be unworn, unwashed, and be returned to us in the way they were sent to you.

Returns must include the packing slip you received with the items. If you don’t have access to a printer and have lost your packing slip, you can write your name, order number, and items you are returning. You must include the order number that each item came from. Items returned without this information will not be accepted.

Items need to be returned in the same condition that we sent them out.

If shoes came in a box, they need to be returned in a box. Please ensure
that the items you send back are sent back in a plastic bag inside the
poly mailer or box to ensure they don't get ruined in transit.

Once your item has been received and processed, you will receive an email alerting you.

If you have questions about your return or our Return Portal, please email us at Help@jacksurf.com

All refunds and store credits are processed within 6 business days of our team receiving your items.

Exchanges will process once your items are delivered with the carrier.

We attempt to inspect every item before shipping it, however,
sometimes we may miss a defect. If an item you are trying to return is
damaged in any way please let us know via email at Help@jacksurf.com

(1) the name of the item or sku

(2) the order number

(3) provide a photo of the damaged item