Payment Methods 

What forms of Payment do you accept for International Orders?

At the moment, We only Accept Paypal & Amazon Pay.

 

My Card got charged but didn't get any order confirmation?

Most of the time when it comes to international credit cards your card will most likely get declined and show up as a transaction on your end. However it is a declined transaction and we are unable to anything on our end. It typically takes about 5-10 business days to drop from your bank statement so please be patient. We recommend paying with Paypal to avoid this from happening.  

 

What if my billing address is International but shipping to the US?

We do not accept credit cards with international billing addresses; you must use PayPal or Amazon Pay to complete your checkout.

 

Shipping Methods 

USPS International Priority	Arrives 5-7 Business Days
FedEx International Economy	Arrives 3-5 Bussiness Days
FedEx International Priority	Arrives 2-3 Business Days

 

Are there any exclusions for International Delivery?

We are unable to ship the following items internationally

• Surfboards
• Surfboard Bags
• Bicycle's

 

Do I have to pay Customs or Duty Charges?

 

All International Orders may and most likely will be subject to Customs Duties, Tariffs, VAT’s and any other fee your country charges.

Check with your Customs Office to clarify what fees will be charged to your order.

Jack’s Surfboards does not incur any of these fees.

FedEx or USPS will charge you these Fees when the package is delivered or picked up.

 

What If I want to return my order?

International customers are responsible for all shipping charges, including exchanges. You will be held responsible for the return shipping costs if the package is sent back for any reason.

 

My order has incorrect or damaged items, What should I do?

If we have sent you the wrong or damaged item, we will gladly issue a return label and handle your return as soon as possible.