In an effort to provide more safety, assurance, and insurance for our customers, we are happy to offer Navidium Shipping Protection. Navidium is a shipping insurance company that offers complete protection for Jack’s Surfboards shipments and orders. Simply add Navidium to your cart at checkout to safeguard against any unforeseen hiccups that may arise.
Q: WHAT IS NAVIDIUM?
Navidium is a shipping insurance company that covers packages that are lost, stolen, or damaged in transit. Navidium ensures that customers get what they paid for, and allows for easy reordering with one simple click.
Q: HOW DO I FILE A CLAIM FOR A LOST, STOLEN, OR DAMAGED PACKAGE?
You can file a claim by contacting our customer support team here with details about your order. A representative of our customer support team will be happy to resolve any issue for you.
Q: DOESN’T Jack's Surfboards COVER LOST OR STOLEN PACKAGES THROUGH THEIR CUSTOMER SERVICE?
At Jack's Surfboards, we take customer happiness very seriously and always try our best to resolve issues for our customers as quickly as possible. But by purchasing shipping insurance with Navidium, completing a claim is easier, faster, and helps get any shipping issues resolved as quickly as possible.
Q: WHAT IF MY PACKAGE GETS LOST, AND NAVIDIUM REPLACES IT BY ORDERING ANOTHER NEW PRODUCT FOR ME, AND THEN THAT PACKAGE GETS LOST. DOES NAVIDIUM COVER THAT TOO?
Yes! Any replacement orders that are placed by Navidium are still insured by Navidium.
Q: WHAT ARE NAVIDIUM’S PROTECTION POLICIES?
To learn more about their policies, please reach out to our customer support team Here to understand which lost, stolen, and damaged items Navidium will cover.