After an order has been placed, there is a small window of opportunity to cancel it. As long as the order has not been processed and shipped, we should be able to help out.

If you need to cancel your order, please contact our customer service immediately after placing the order. We'll respond promptly and follow up once everything has been resolved. Once an order has been canceled, you will receive an email of a refund/cancellation confirmation.

For directions on what to do if you need to cancel your order after it has shipped, see Can I cancel my order after it has shipped?

Due to some items having oversized fees, these select items are excluded from free shipping.

• Surfboards
• Bikes
• Snowboards
• Complete Skateboards
• Roller/Inline Skates
• Bodyboards
• Skim Boards
• Beach Chairs
• Umbrellas

Some other exclusions may apply.

Jack's Surfboards will ship most items internationally. We do not ship Surfboards Internationally. International delivery times are 10 business days, although we cannot account for the time spent in customs in your country. Jack's Surfboards will not be responsible for duties, taxes, or fees upon entry.

Many countries charge duties and taxes. In addition, the shipping carrier may charge brokerage fees. You must pay these charges once the package arrives. Jack's Surfboards cannot determine what these fees will be. We recommend that you check with your local customs office or post office for details on how these charges are assessed and applied. These fees are not included in our shipping and handling rates. Delays at customs, while rare, can add up to two weeks to delivery time.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.

Shipping fees are non-refundable in the case of returns.

*Some orders might take a little longer than usual following a weekend,

public holiday or a massive sale event such as Black Friday.

Free Standard Shipping

For Orders with Free Standard Shipping, please allow 1-business days for processing and shipment. Orders are not processed on weekends or holidays.

In-Store Pickup

Because we stock items in multiple locations, It takes up to 1-2 Business days to be ready for pickup.