Refund policy
Returns and Exchanges
Items can be returned within 30 days of delivery for exchange, gift card or refund. Items marked as final sale are not eligible for return or exchange. Items must be received in original condition - unworn, unwashed, with all tags still attached. All swimwear returns must have their hygiene seal intact. All items must be unused and in sellable condition. You may receive a refund, replacement or online store credit. Items purchased from our retail stores must be returned to a retail store location. If you have any questions or concerns please feel free to contact our Customer Service Department at (714) 698-5777, Mon-Fri 9am-5pm. You can also send us an email at help@jacksurf.com.
*Holiday purchases made from November 18h thru December are accepted for 30 days or thru January 12 of following year (2025)
Clothing
Clothing must be unused, unwashed, and in sellable condition with all tags attached. Shoes must not be worn and must include original undamaged packaging. We recommend that you walk around on carpet to see if shoes fit. If they don’t fit, the bottoms won’t be dirty and you can send them back. Sunglasses must have no scratches and be in sellable condition. Videos, DVD’s and CD’s must be unopened and in original packaging.
Hardware
All products must be returned in sellable condition. Skateboards and Snowboards must be unused and in sellable condition. Once a deck and/or wheels have been used they are non-returnable. Same applies to complete skateboards that have been put together. Snowboard bindings must have all parts and must include original undamaged packaging. Surfboards are final sale. Any claim for defective Skateboards, Snowboards, and Surfboards will be handled on a case by case basis.
What happens if I received damaged or incorrect merchandise?
If we shipped you an item that was wrong or damaged, we will gladly issue a call tag or refund your prepaid return shipping charge. Otherwise, all returns must be returned pre-paid. We suggest you return your merchandise via UPS, Federal Express or USPS Priority Mail with Delivery Confirmation.
To return products to Jack's Surfboards:
Call us at (714) 698-5777, Mon-Fri 9am-5pm.
You can also send us an email at help@jacksurf.com
For your protection, we suggest you return your merchandise via UPS, Federal Express or USPS Priority Mail with Delivery Confirmation.
Ship to:
Jack's Surfboards
Attn: Internet/Returns
16350 Gothard St. Suite 101
Huntington Beach CA 92647
Include your invoice, the product you would like to send back, and the reason for your return.
When we receive the product we will issue a refund or exchange the item at your request.
