We accept unworn, unused merchandise purchased from the Jack's Surfboards website in its original packaging with tags included for a refund of the product. Original shipping charges are non-refundable. You have 30 days from the delivery date to return your goods.
All Gift Card Sales are Final – No Refunds Or Exchanges
Processing Time for orders shipping with ground or economy shipping is 1-3 business days. Orders placed with expedited shipping options and international orders will be shipped same-day or the next business day if placed after 12:00 pm PST.
Regular Jack's order fulfillment hours are Mon to Fri, 9 am to 5pm. We ship from our distribution center in Huntington Beach, CA.
Any orders placed on the weekend or during holidays will begin processing on the next following business day (excluding holidays)
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